Terms & policies

These terms govern your use of Neptius (“Neptius”, “we”, “us”), including the website at neptius.com, the planner, the deal assistant, tracked links and sales reports (together, the “Service”). By signing in or using the Service you agree to them. If you use the Service for a company or brand, you confirm that you are authorised to accept these terms on its behalf.

Neptius helps brands choose and price creator partnerships. It estimates a creator's likely reach, sales and return, suggests deal prices, and reports the sales that tracked links bring back. Features and limits depend on your plan and may change as the Service develops.

You sign in with Google or an email link. Keep access to your account secure and tell us at support@neptius.com if you think someone else has used it. You must be at least 18 and give accurate information. We may refuse, suspend or close accounts that break these terms.

• The Free plan costs nothing. Paid plans are billed monthly in advance, in Indian rupees, plus applicable GST.
• Current prices and what each plan includes are on the Plans page. We will give at least 30 days' notice of a price change, which applies from your next billing month.
• Fees are non-refundable except as set out in Cancellation and refunds below or where the law requires otherwise.
• Daily limits (such as deal assistant questions) reset on a rolling 24-hour basis. Fair-use limits apply to plans described as unlimited.

You agree not to:

• copy, scrape, resell or redistribute creator data or estimates from the Service, or use them to build a competing product;
• reverse engineer the Service, probe it for vulnerabilities without our written permission, or get around its limits or access controls;
• use the Service for unlawful, misleading or harmful advertising, or to harass creators or anyone else;
• upload personal data about shoppers or other people that the Service does not ask for.

Creator statistics come from public data available through the official YouTube Data API and Instagram Graph API, and are subject to those platforms' terms. They may be incomplete, delayed or wrong. Where a price or audience location is estimated rather than measured, the Service says so. We do not represent creators, and we are not a party to any agreement between you and a creator unless we agree otherwise in writing.

You are responsible for your campaigns, including:

• clear disclosure of every paid partnership, as required by the ASCI Code and its Guidelines for Influencer Advertising in Digital Media;
• compliance with the Consumer Protection Act, 2019 and the Central Consumer Protection Authority's guidelines on misleading advertisements and endorsements, under which brands and creators can both be held responsible;
• the truth of your product claims, and any approvals or licences your products need;
• your contracts, payments and taxes with creators, and your own records of sales and refunds.

You own the briefs, deal terms and campaign data you give us, and you allow us to use them to run the Service for you. We also learn from campaign results across all brands to improve every estimate, but only in aggregated form that never reveals your brand, your campaigns or your sales to anyone else.

The Service, including its software, models, methods and content, belongs to us or our licensors. Apart from the right to use the Service under these terms, you receive no rights in it.

The Service is provided “as is” and “as available”. Forecasts, rankings and deal ranges are estimates, not promises: see the Forecast disclaimer below. Nothing in the Service is financial, investment, legal or tax advice.

To the extent the law allows, we are not liable for indirect or consequential loss, or for lost sales, profits, revenue, goodwill or data, including any shortfall between a forecast and actual results. Our total liability for any claim about the Service is limited to the fees you paid us in the 12 months before the claim arose.

You will compensate us for claims, penalties and costs arising from your campaigns, your content or product claims, your dealings with creators, or your breach of these terms or the law.

You can stop using the Service at any time. We may suspend or end your access if you break these terms, if the law requires it, or if we stop offering the Service, in which case we will refund any prepaid fees for the unused period. Sections that by their nature should survive (including 1.10–1.14) continue after your access ends.

These terms are governed by the laws of India, and the courts of India have jurisdiction over any dispute about them. Before going to court, please contact us so we can try to resolve the issue informally.

We may update these terms. We will show the date of the latest version above and tell you about material changes in the app or by email before they apply. If you keep using the Service after that, the updated terms apply.

• Account details: your name and email address, from Google sign-in or the email you use for a sign-in link.
• What you enter: campaign briefs, deal terms, questions to the deal assistant, creators you save to your watchlist, and contact requests (which may include your company and phone number).
• Technical data: sign-in cookies and short-lived server logs needed to run and secure the Service.
• Attribution data, on behalf of brands: a random click identifier, the visitor's country, the order value and a one-way hash of the order number. We never store shoppers' names, emails, phone numbers or IP addresses.
• Creator statistics: public data that creators have made available on YouTube and Instagram, collected through the platforms' official APIs.

To sign you in, run the planner and deal assistant, track and report campaign results, reply to you, bill paid plans, keep the Service secure, improve our estimates (in aggregated form only) and meet legal obligations. We do not sell personal data or use it for advertising.

We use trusted providers to run the Service: Supabase (database and sign-in), Vercel (hosting), Google (sign-in), an email provider for sign-in links, and an AI model provider that reads deal assistant questions and classifies creators' content. Please don't include personal data in your questions. These providers may process data outside India, under contracts that require them to protect it.

We use only the cookies needed to keep you signed in. We don't use advertising or cross-site tracking cookies.

We keep account data while your account is active. When you ask us to delete your account, we delete or anonymise your personal data within 90 days, unless the law requires us to keep it longer (for example, billing records).

You can ask to access a summary of your personal data, correct or complete it, erase it, withdraw consent, or nominate someone to exercise these rights for you. Write to support@neptius.com; we aim to respond within 30 days. If you're not satisfied with our response, you can complain to the Data Protection Board of India.

Data is encrypted in transit. Access to brand data is restricted to the brand's own account by row-level security in our database, and our team's access is limited to what's needed to run the Service.

The Service is for businesses and is not meant for anyone under 18.